Here’s some stuff you ought to know…
Payments and Billing
GYM bills monthly. The bill you receive is for services rendered the previous month. Please consider paperless billing or arrange to have your invoice mailed to you on the last day of the month. If you have a credit card on file with us, you can even respond to that email ,"charge it!" and we will take care of the rest. If you would rather have a paper copy, you may pick up your statement at the front desk. We accept credit cards, cash and checks. If you consistently pay your balance after the 15th of each month, you may be asked to pay ahead.
Life happens. If you need to change your scheduled session, please let us know. Often we can figure out a time for you to make up your session, or try something new in its place.
With the exception of illness and emergencies, any session cancelled with less than 24-hours notice will be charged at the rate of a full session.
If you are 15 minutes late and your trainer or GYM has not received a call from you, you will be considered a “no show” and will be charged for a full session. If you are on the way to the session, but are running late, please call your trainer or the studio and let them know. Program the GYM number into your cell phone just in case of such events. Remember that when you arrive late you will have only the balance of your scheduled session.
If your child has an appointment with a trainer, it is important that you pick them up promptly after their appointment. You are welcome to wait at GYM for your child. For their safety, children who are not scheduled for a session should not be brought with you to GYM.
All sessions are non-refundable. However, any unused training sessions may be transferred to family or friends. Sessions purchased remain your sessions until you use them. There are no expiration dates on your sessions or on any of our gift certificates.